Terms & Conditions

For use on www.pixelcore.lk and in any client engagement agreements (“Agreement”).

1. Definitions & Scope

• Services: Software, web/mobile app development, digital media solutions (SEO, photography, videography, audio, graphic design, digital marketing) and related professional services.
• Proposal: Written document detailing Scope of Work, milestones, payment terms, deliverables, revisions, warranties, support, and any project-specific terms.
• Client Materials: Any data, content or materials provided by the Client.

2. Engagement & Acceptance

• Work begins only after the Proposal is signed and a 25% deposit is received.
• Completion means delivery of final deliverables, Client acceptance, and full payment.

3. Payment Terms

• 25% deposit upfront
• 25% upon delivery of first draft
• 50% on final delivery & acceptance
• Invoices are due on receipt. Late-payment fees or interest apply if specified in the Proposal.

4. Revisions & Change Requests

• Included revision rounds and fees for additional revisions are set in the Proposal.
• All change requests must be made in writing; PixelCore will issue a Change Order for any adjustments to cost or schedule.

5. Cancellations

• Either party may terminate the Agreement in writing.
• If the Client terminates, PixelCore retains all amounts paid and invoices any outstanding work on a pro-rata basis.
• If PixelCore terminates without cause, the Client receives a refund of any prepaid, unearned fees.

6. Intellectual Property & Portfolio Rights

• IP rights transfer to the Client upon full payment, unless otherwise specified in the Proposal.
• PixelCore may showcase deliverables in its portfolio and marketing materials, unless confidentiality is requested in writing.

7. Support & Maintenance

• Post-launch support (bug fixes, minor tweaks) is governed by the Proposal.
• Additional support beyond the agreed scope is billable at rates in the Proposal or standard rate card.

8. Warranties & Disclaimers

• Limited Warranty: Services will materially conform to agreed specifications for 30 days post-delivery.
• No warranty on third-party tools, platform uptime, SEO performance, or uninterrupted operation.
• Liability is limited to amounts paid, except for gross negligence or willful misconduct.

9. Confidentiality

Both parties agree to keep all Confidential Information private and not disclose it without prior written consent.

10. Governing Law & Dispute Resolution

• This Agreement is governed by the laws of the Democratic Socialist Republic of Sri Lanka.
• Disputes will first be referred to mediation (if required in the Proposal); unresolved matters may be litigated in Sri Lankan courts.

11. Modifications

• PixelCore may update these Terms at any time; changes take effect upon posting.
• For ongoing projects, the Terms in effect at Proposal acceptance apply.
• Any terms herein may be modified only by mutual written agreement signed prior to project start.

12. Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control, including natural disasters, strikes, pandemics, or acts of government.

13. Assignment

Neither party may assign or subcontract this Agreement without the other’s prior written consent, except that PixelCore may engage subcontractors under confidentiality obligations.

14. Severability

If any provision is held invalid or unenforceable, the remaining provisions continue in full force and effect.

15. Waiver

Failure to enforce any right under this Agreement does not constitute a waiver of that right.

16. Notices

All notices must be in writing and sent to the addresses below; they are deemed received three days after mailing or one day after email delivery.

17. Third-Party Services

Where PixelCore integrates third-party services or software, those parties’ terms also apply; PixelCore is not liable for their performance.

18. Compliance with Laws

Both parties agree to comply with all applicable laws, regulations, and industry standards in performing their obligations.

19. Data Protection & Privacy

PixelCore will handle any personal data in accordance with applicable data protection laws; details are in our Privacy Policy.

20. Audit & Records

Upon reasonable notice, the Client may audit PixelCore’s records to verify compliance; audit costs are borne by the requesting party unless breach is found.