Terms & Conditions

1. Acceptance of Terms

By accessing our website or engaging PixelCore Holdings (Pvt) Ltd (Company Registration No. PV 00275377, trading as “PixelCore IT Solutions”, “PixelCore”, “we”, “us”) for any service, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Our Services

PixelCore provides web design, web application development, graphic design, video production, photography, digital marketing, and SEO services. The specific scope, deliverables, and pricing of any engagement will be set out in a separate quote, proposal, or agreement.

3. Quotes, Proposals, and Scope

Quotes and proposals are valid for 30 days unless stated otherwise. Work outside the agreed scope may be subject to additional charges, which we will communicate before proceeding.

4. Client Responsibilities

• Provide accurate information, content, and materials in a timely manner.
• Confirm that you own or have the rights to use any content you supply.
• Review deliverables and provide feedback within agreed timelines.
• Designate a point of contact authorised to approve work.

5. Subcontractors and Third Parties

PixelCore may, at its discretion, engage subcontractors, freelancers, or third-party specialists to perform part of the services. Any subcontractor engaged in this way is bound by confidentiality and quality obligations no less protective than those set out in these Terms. Engaging a subcontractor does not relieve PixelCore of responsibility for the work delivered to you.

6. Payment Terms

To ensure transparency and effective project execution, the following standard payment terms apply for the services we provide. These terms may be revised or superseded by any mutually signed agreement between both parties.

• Initial Payment — 30%. A non-refundable payment of thirty percent (30%) of the total project cost is due upon confirmation of the project. This enables resource allocation and commencement of development work.
• Interim Payment — 30%. A second payment of thirty percent (30%) is due upon completion of the core system functionality, prior to deployment for user acceptance testing (UAT). This milestone typically includes all major features being ready for review.
• Final Payment — 40%. The remaining forty percent (40%) is due upon final delivery, successful completion of user acceptance testing, and formal handover. The final handover includes production deployment, documentation, and administrative access.
• Payment Methods. Invoices will be issued at each milestone and are payable within 7 calendar days. Accepted payment methods include bank transfer or other mutually agreed secure options.
• Late Payment Interest. Invoices not paid within 7 calendar days of the due date accrue interest at 1.5% per month (or part thereof) on the outstanding balance, in addition to any other remedies available to us.
• Non-Payment or Delay. In the event of payment delays, project delivery or post-deployment support may be temporarily paused. If the final payment (40%) remains outstanding after user acceptance testing and formal handover, PixelCore reserves the right to suspend or take the live deployment offline until all outstanding amounts, including accrued interest, are paid in full.

Note: These terms serve as a general framework and may be adjusted or supplemented through a signed agreement between PixelCore and the Customer. For invoicing and other payment-related inquiries, contact finance@pixelcore.lk.

7. Warranty and Post-Launch Support

Any defects or issues identified during the user acceptance testing (UAT) period will be corrected free of charge as part of the original project scope. Once you provide written sign-off or acceptance of the deliverables, the project is considered complete. Any issues, changes, or new requirements identified after acceptance are treated as new work and will be quoted and billed separately, or covered under a separate maintenance or support agreement.

8. Revisions and Approvals

The number of included revisions will be specified in your proposal. Additional revisions beyond that allowance may be billed separately. Approved deliverables are considered final — see Section 7 (Warranty and Post-Launch Support) for how issues identified after approval are handled.

9. Project Timelines

We aim to meet agreed timelines, but delivery dates depend on timely client feedback and materials. We are not liable for delays caused by factors outside our reasonable control.

10. Intellectual Property

Unless otherwise agreed in writing, upon receipt of full payment, ownership of the final deliverables transfers to you, except for third-party assets, licensed materials, and any proprietary tools or frameworks we use. Depending on the scope of the project, the nature of the deliverables, or the terms of a specific contract, PixelCore may retain ownership of some or all of the work — including underlying source code, designs, or frameworks — with the client instead granted a licence to use it. Any such arrangement will be set out in the applicable quote, proposal, or signed agreement. We may showcase completed work in our portfolio unless you request otherwise in writing.

11. Confidentiality

Both parties agree to keep confidential information disclosed during an engagement private and to use it only for the purposes of the project. These confidentiality obligations survive for two (2) years following the completion or termination of the engagement.

12. Limitation of Liability

To the maximum extent permitted by law, PixelCore shall not be liable for any indirect, incidental, or consequential damages. Our total liability for any claim arising from a project shall not exceed the amount paid for that project.

13. Termination

Either party may terminate an engagement with written notice. You remain responsible for payment for all work completed up to the date of termination.

14. Governing Law and Dispute Resolution

Before initiating formal legal proceedings, both parties agree to first attempt to resolve any dispute arising from these Terms through good-faith negotiation or mediation. If a resolution cannot be reached within 30 days, either party may pursue the matter in accordance with the laws of Sri Lanka, and any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of our website or services after changes constitutes acceptance of the revised terms.

16. Contact Us

For questions about these terms, contact us at info@pixelcore.lk or +94 76 002 1133. For finance-related inquiries, including invoicing and payments, contact finance@pixelcore.lk.