Refund Policy

1. Overview

This Refund Policy explains the circumstances under which PixelCore Holdings (Pvt) Ltd (Company Registration No. PV 00275377, trading as “PixelCore IT Solutions”, “PixelCore”) may issue refunds. Because our work is custom and project-based, refunds are handled on a case-by-case basis in line with the terms below.

2. Deposits and Advance Payments

Our standard projects follow a three-milestone payment structure: 30% upon project confirmation, 30% upon completion of core functionality (prior to user acceptance testing), and the remaining 40% upon final delivery and handover. See our Terms & Conditions for full details. The initial 30% payment secures your place in our schedule and covers planning, resource allocation, and commencement of development work. It is non-refundable once work has begun.

3. Eligibility for a Refund

You may be eligible for a partial refund if:

• We are unable to commence your project within a reasonable time due to reasons solely attributable to us; or
• No deliverables or milestones have been produced for the portion of the fee in question.

4. Non-Refundable Items

• Completed milestones and delivered work.
• Custom design, development, and creative work that has already been produced.
• Third-party costs incurred on your behalf, such as domains, hosting, licenses, stock assets, plugins, and paid advertising spend.
• Time-based services that have already been performed.

5. How to Request a Refund

To request a refund, email finance@pixelcore.lk with your project details and the reason for your request. We will review each request fairly and respond within a reasonable timeframe.

6. Processing Time

Approved refunds are processed within 14 business days. Where possible, refunds are returned to the original payment method; where that is not possible or practical, we will arrange an alternative method with you. Processing times for the funds to appear may vary depending on your bank or payment provider.

7. Cancellations

If you cancel a project after work has started, you remain responsible for payment covering all work completed and costs incurred up to the cancellation date. Any remaining balance from your advance payment, if applicable, will be assessed against that work.

8. Chargebacks

We encourage you to contact us first to resolve any concern before initiating a chargeback, so we can work towards a fair resolution together.

9. Contact Us

For refund, invoicing, or other payment-related questions, contact our finance team at finance@pixelcore.lk. For general questions about this Refund Policy, you can also reach us at info@pixelcore.lk or +94 76 002 1133.