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PixelCore IT Solutions

Privacy Policy

How we collect, use, and protect your information when you use our website and services.

Last updated: July 4, 2026

1. Introduction

PixelCore Holdings (Pvt) Ltd (Company Registration No. PV 00275377, trading as “PixelCore IT Solutions”, “PixelCore”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit pixelcore.lk or engage our services, regardless of where in the world you access them from.

2. Information We Collect

Information you provide

When you contact us, request a quote, or work with us, we may collect your name, email address, phone number, company name, and any details you include in your message.

Information collected automatically

When you browse our website, we may automatically collect your IP address, browser type, device information, pages visited, and the date and time of your visit. We collect this through cookies and similar technologies.

3. How We Use Your Information

  • To respond to your enquiries and provide quotes or proposals.
  • To deliver, maintain, and improve our services.
  • To send project updates, invoices, and service communications.
  • To send marketing communications where you have consented (you may opt out at any time).
  • To analyse website usage and improve user experience.
  • To comply with legal obligations and prevent fraud.

4. Legal Basis for Processing

Where applicable law requires it (including for visitors in the European Economic Area and United Kingdom), we rely on the following legal bases to process your personal data:

  • Consent — for optional cookies, analytics, and marketing communications, which you may withdraw at any time.
  • Contract performance — to deliver the services you have engaged us for, including quoting, invoicing, and project communication.
  • Legitimate interests — to keep our website secure, understand how it is used, and improve our services, balanced against your rights and interests.
  • Legal obligation — to comply with tax, accounting, and other regulatory requirements.

5. Cookies and Tracking

We use cookies to keep our website working properly, remember your preferences, and understand how visitors use the site. Non-essential cookies — such as analytics — are only set after you accept them through our cookie banner. You can control or disable cookies through your browser settings, although some features may not function correctly without them.

6. How We Share Your Information

We do not sell your personal information. We may share it with the following categories of recipients:

  • Analytics providers (e.g. Google Analytics), to help us understand how visitors use our website, where you have consented to analytics cookies.
  • Live chat providers (e.g. Tawk.to), to enable real-time support when you choose to start a chat with us.
  • Hosting and infrastructure providers, who store and serve our website and its data on our behalf, under appropriate confidentiality obligations.
  • Authorities or third parties where required by law, regulation, or legal process.
  • A successor entity in the event of a merger, acquisition, or reorganisation.

7. International Data Transfers

We are based in Sri Lanka, but some of our service providers (such as analytics and live chat platforms) may process data outside Sri Lanka or the European Economic Area. Where this occurs, we take reasonable steps to ensure your information continues to receive a level of protection consistent with this Policy.

8. Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Breach Notification

If a data breach occurs that poses a risk to your rights and freedoms, we will notify affected individuals and, where legally required, the relevant supervisory authority, without undue delay and, in any case, within 72 hours of becoming aware of the breach, unless applicable law permits a longer period.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required to meet legal, accounting, or reporting obligations. Analytics data collected through Google Analytics is retained for up to 26 months, in line with our analytics provider's default retention settings.

11. Your Rights

Subject to applicable law, you may request access to, correction of, deletion of, or a copy of your personal data, and you may object to or restrict certain processing or withdraw consent at any time. If you are located in the European Economic Area or United Kingdom, you also have the right to lodge a complaint with your local data protection supervisory authority. If you are located in Sri Lanka, you may lodge a complaint with the Data Protection Authority under the Personal Data Protection Act, No. 9 of 2022. To exercise any of these rights, contact us using the details below.

12. Third-Party Links

Our website may contain links to external sites that we do not operate. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

13. Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from them.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at: